:root {
  --bg: #F7F9FC;
  --surface: #FFFFFF;
  --surface-2: #F5F5F5;
  --surface-3: #EDEEF1;
  --line: #E4E7EC;
  --line-strong: #D1D6DE;
  --ink: #1F2430;
  --muted: #616B7A;
  --faint: #8D95A3;
  --accent: #EA005E;
  --accent-ink: #B00047;
  --accent-bright: #ED2676;
  --accent-soft: #FDEBF2;
  --accent-soft-strong: #FBCCDF;
  --sidebar-bg: #FFFFFF;
  --sidebar-active-bg: #FDEBF2;
  --good: #0E700E;
  --good-soft: #E5F6E5;
  --warn: #8A5700;
  --warn-soft: #FFF4CE;
  --danger: #C42B1C;
  --danger-soft: #FDEDEB;
  --shadow: 0 1px 2px rgba(20,30,50,0.05), 0 8px 20px -10px rgba(20,30,50,0.10);
  --shadow-sm: 0 1px 2px rgba(20,30,50,0.05);
  --shadow-lift: 0 4px 10px rgba(20,30,50,0.06), 0 16px 32px -14px rgba(20,30,50,0.16);
  --radius: 10px;
  --radius-sm: 7px;
  --ease: cubic-bezier(.2,.8,.2,1);
}

* { box-sizing: border-box; }

html, body {
  margin: 0;
  height: 100%;
  background: var(--bg);
  color: var(--ink);
  font-family: "Segoe UI Light", "Segoe UI", -apple-system, BlinkMacSystemFont, "Helvetica Neue", Arial, sans-serif;
  font-weight: 300;
  font-size: 14.5px;
  -webkit-font-smoothing: antialiased;
}

a { color: inherit; text-decoration: none; }
button { font-family: inherit; cursor: pointer; }
input, select, textarea { font-family: inherit; font-size: 0.92rem; }

/* ---------- Animated background ---------- */

.bg-scene {
  position: fixed;
  inset: 0;
  z-index: 0;
  overflow: hidden;
  pointer-events: none;
}
.orb {
  position: absolute;
  border-radius: 50%;
  filter: blur(70px);
  opacity: 0.5;
  will-change: transform;
}
.orb-a {
  width: 520px; height: 520px;
  top: -180px; left: -120px;
  background: radial-gradient(circle at 30% 30%, #FDE6EF, transparent 70%);
  animation: drift-a 34s ease-in-out infinite;
}
.orb-b {
  width: 420px; height: 420px;
  top: 30%; right: -160px;
  background: radial-gradient(circle at 60% 40%, #FEF0F5, transparent 70%);
  animation: drift-b 40s ease-in-out infinite;
}
.orb-c {
  width: 460px; height: 460px;
  bottom: -200px; left: 30%;
  background: radial-gradient(circle at 50% 50%, #FEF5F9, transparent 70%);
  animation: drift-c 46s ease-in-out infinite;
}
@keyframes drift-a {
  0%, 100% { transform: translate(0, 0) scale(1); }
  50% { transform: translate(60px, 40px) scale(1.08); }
}
@keyframes drift-b {
  0%, 100% { transform: translate(0, 0) scale(1); }
  50% { transform: translate(-50px, 60px) scale(1.06); }
}
@keyframes drift-c {
  0%, 100% { transform: translate(0, 0) scale(1); }
  50% { transform: translate(40px, -50px) scale(1.1); }
}

.app {
  position: relative;
  z-index: 1;
  min-height: 100vh;
}
/* .sidebar es position:fixed (fuera del flujo), asi que .main reserva su
   propio espacio con margin en vez de depender de una columna de grid. */
.main { margin-left: 258px; min-width: 0; transition: margin-left 0.2s var(--ease); }

/* ---------- Icons ---------- */

.ico {
  width: 1.15rem; height: 1.15rem;
  fill: currentColor;
  flex-shrink: 0;
  vertical-align: -3px;
  transition: transform 0.18s var(--ease);
}
.ico.sm { width: 0.95rem; height: 0.95rem; }

/* ---------- Sidebar ---------- */

.sidebar {
  position: fixed;
  top: 0; left: 0; bottom: 0;
  width: 258px;
  overflow-x: hidden;
  overflow-y: auto;
  background: var(--sidebar-bg);
  color: var(--ink);
  border-right: 1px solid var(--line);
  display: flex;
  flex-direction: column;
  padding: 1.4rem 1.1rem;
  gap: 1.3rem;
  transition: width 0.2s var(--ease);
}

/* ---------- Sidebar colapsado (solo iconos) ---------- */

.sidebar.collapsed { width: 76px; padding-left: 0.7rem; padding-right: 0.7rem; }
.sidebar.collapsed .brand { justify-content: center; flex-direction: column; gap: 0.6rem; }
.sidebar.collapsed .brand-text,
.sidebar.collapsed .edition-text,
.sidebar.collapsed .ai-promo-text,
.sidebar.collapsed .nav-label {
  display: none;
}
.sidebar.collapsed .edition-badge { justify-content: center; padding: 0.65rem; }
.sidebar.collapsed .nav-item { justify-content: center; padding-left: 0.7rem; }
.sidebar.collapsed .nav-item.active { padding-left: calc(0.7rem - 3px); }
.sidebar.collapsed .ai-promo { padding: 0.6rem; }
.sidebar.collapsed .ai-promo-head { justify-content: center; margin-bottom: 0; }
.sidebar.collapsed .ai-promo-btn { padding: 0.55rem; }
.sidebar.collapsed ~ .main { margin-left: 76px; }

.sidebar-collapse-btn {
  flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  width: 28px; height: 28px;
  border: 1px solid var(--line); background: var(--surface-2);
  border-radius: var(--radius-sm); color: var(--muted);
  transition: background 0.15s var(--ease), color 0.15s var(--ease), border-color 0.15s var(--ease);
}
.sidebar-collapse-btn:hover { background: var(--accent-soft); color: var(--accent-ink); border-color: var(--accent-soft-strong); }
.sidebar-collapse-btn .ico { transition: transform 0.25s var(--ease); transform: rotate(180deg); }
.sidebar.collapsed .sidebar-collapse-btn .ico { transform: rotate(0deg); }

.brand { display: flex; align-items: center; gap: 0.7rem; padding: 0 0.3rem; justify-content: space-between; }
.brand-mark {
  width: 34px; height: 34px;
  background: linear-gradient(135deg, var(--accent-bright), var(--accent-ink));
  border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; color: white; font-size: 1.05rem;
  flex-shrink: 0;
  box-shadow: 0 4px 10px -2px rgba(234,0,94,0.4);
}
.brand-name { font-weight: 600; color: var(--ink); font-size: 1.05rem; line-height: 1.2; }
.brand-sub { font-size: 0.72rem; color: var(--faint); margin-top: 1px; }

.edition-badge {
  background: var(--accent-soft);
  border: 1px solid var(--accent-soft-strong);
  border-left: 3px solid var(--accent);
  border-radius: var(--radius-sm);
  padding: 0.65rem 0.85rem;
  display: flex; align-items: center; gap: 0.65rem;
}
.edition-badge .ico { color: var(--accent); animation: sparkle-pulse 3.2s ease-in-out infinite; }
@keyframes sparkle-pulse {
  0%, 100% { transform: scale(1) rotate(0deg); opacity: 1; }
  50% { transform: scale(1.15) rotate(8deg); opacity: 0.75; }
}
.edition-name { font-weight: 600; color: var(--accent-ink); font-size: 0.83rem; }
.edition-year { font-size: 0.72rem; color: var(--accent); }

.nav { display: flex; flex-direction: column; gap: 0.15rem; flex: 1; }
.nav-item {
  display: flex; align-items: center; gap: 0.75rem;
  padding: 0.55rem 0.7rem;
  border-radius: var(--radius-sm);
  font-size: 0.88rem;
  color: var(--muted);
  border-left: 3px solid transparent;
  transition: background 0.15s var(--ease), color 0.15s var(--ease), border-color 0.15s var(--ease), padding 0.15s var(--ease);
}
.nav-item .ico { color: var(--faint); transition: color 0.15s var(--ease), transform 0.15s var(--ease); }
.nav-item:hover { background: var(--surface-2); color: var(--ink); }
.nav-item:hover .ico { color: var(--accent); transform: translateX(1px) scale(1.08); }
.nav-item.active {
  background: var(--sidebar-active-bg);
  color: var(--accent-ink);
  font-weight: 600;
  border-left: 3px solid var(--accent);
  padding-left: calc(0.7rem - 3px);
}
.nav-item.active .ico { color: var(--accent); }

.ai-promo {
  background: var(--surface-2);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 0.85rem;
  transition: box-shadow 0.2s var(--ease);
}
.ai-promo:hover { box-shadow: var(--shadow-sm); }
.ai-promo-head { display: flex; align-items: center; gap: 0.6rem; margin-bottom: 0.65rem; }
.ai-dot {
  width: 8px; height: 8px; border-radius: 50%; background: var(--good); flex-shrink: 0;
  animation: breathe 2.4s ease-in-out infinite;
}
@keyframes breathe {
  0%, 100% { box-shadow: 0 0 0 0 rgba(14,112,14,0.35); }
  70% { box-shadow: 0 0 0 6px rgba(14,112,14,0); }
}
.ai-promo-title { font-size: 0.82rem; font-weight: 600; color: var(--ink); }
.ai-promo-sub { font-size: 0.72rem; color: var(--faint); }
.ai-promo-btn {
  width: 100%;
  display: flex; align-items: center; justify-content: center; gap: 0.4rem;
  background: linear-gradient(135deg, var(--accent-bright), var(--accent-ink));
  color: #fff;
  border: none;
  border-radius: var(--radius-sm);
  padding: 0.5rem;
  font-size: 0.8rem;
  font-weight: 600;
  transition: transform 0.12s var(--ease), box-shadow 0.15s var(--ease);
}
.ai-promo-btn:hover { box-shadow: 0 6px 16px -6px rgba(234,0,94,0.5); transform: translateY(-1px); }
.ai-promo-btn:active { transform: translateY(0) scale(0.98); }
.ai-promo-btn .ico { animation: sparkle-pulse 3.2s ease-in-out infinite; }

/* ---------- Main ---------- */

.main { display: flex; flex-direction: column; min-width: 0; }

.topbar {
  position: sticky; top: 0; z-index: 10;
  display: flex; align-items: center; justify-content: space-between;
  padding: 1rem 1.8rem;
  background: rgba(255,255,255,0.72);
  backdrop-filter: blur(14px) saturate(1.4);
  -webkit-backdrop-filter: blur(14px) saturate(1.4);
  border-bottom: 1px solid var(--line);
  gap: 1.2rem;
}

.search {
  flex: 1;
  max-width: 420px;
  display: flex; align-items: center; gap: 0.5rem;
  background: var(--surface-2);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  padding: 0.5rem 0.8rem;
  color: var(--muted);
  transition: border-color 0.15s var(--ease), box-shadow 0.15s var(--ease), background 0.15s var(--ease);
}
.search:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); background: var(--surface); }
.search .ico { color: var(--faint); }
.search input { flex: 1; border: none; background: transparent; outline: none; color: var(--ink); }
.kbd { font-size: 0.7rem; color: var(--faint); background: var(--surface); border: 1px solid var(--line); padding: 0.1rem 0.4rem; border-radius: 5px; }

.topbar-right { display: flex; align-items: center; gap: 1rem; }

.tenant-switch { display: flex; flex-direction: column; gap: 0.15rem; }
.tenant-switch-label { font-size: 0.65rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--faint); }

.tenant-switch-trigger {
  display: flex; align-items: center; justify-content: space-between; gap: 0.6rem;
  border: 1px solid var(--line); background: var(--surface-2); border-radius: var(--radius-sm);
  padding: 0.32rem 0.6rem; min-width: 170px;
  font-family: inherit; font-size: 0.86rem; font-weight: 600; color: var(--ink);
  cursor: pointer;
  transition: border-color 0.15s var(--ease), box-shadow 0.15s var(--ease), background 0.15s var(--ease);
}
.tenant-switch-trigger:hover { background: var(--surface); }
.tenant-switch-trigger .ico { color: var(--faint); flex-shrink: 0; transition: transform 0.2s var(--ease); }
.tenant-switch-trigger.menu-open { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.tenant-switch-trigger.menu-open .ico { transform: rotate(180deg); }
.tenant-switch-trigger span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.tenant-switch-menu {
  position: absolute; z-index: 55; display: none;
  width: 280px; max-height: 360px;
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius);
  box-shadow: 0 16px 40px -16px rgba(20,20,30,0.3);
  flex-direction: column; overflow: hidden;
}
.tenant-switch-menu.open { display: flex; animation: status-menu-in 0.14s var(--ease); }

.tenant-switch-search {
  display: flex; align-items: center; gap: 0.5rem;
  padding: 0.7rem 0.8rem; border-bottom: 1px solid var(--line);
  color: var(--faint); flex-shrink: 0;
}
.tenant-switch-search input { flex: 1; border: none; background: transparent; outline: none; color: var(--ink); font-size: 0.86rem; }

.tenant-switch-list { overflow-y: auto; padding: 0.4rem; }
.tenant-switch-item {
  display: flex; align-items: center; gap: 0.6rem; width: 100%;
  border: none; background: none; border-radius: var(--radius-sm);
  padding: 0.5rem 0.6rem; font-family: inherit; font-size: 0.85rem; font-weight: 600; color: var(--ink);
  text-align: left; cursor: pointer;
  transition: background 0.12s var(--ease);
}
.tenant-switch-item:hover { background: var(--surface-2); }
.tenant-switch-item.active { background: var(--accent-soft); color: var(--accent-ink); }
.tenant-switch-item .tsi-avatar {
  width: 24px; height: 24px; border-radius: 50%; flex-shrink: 0;
  background: var(--accent-soft); color: var(--accent-ink);
  display: flex; align-items: center; justify-content: center;
  font-size: 0.66rem; font-weight: 700;
}
.tenant-switch-item .tsi-plan { margin-left: auto; font-size: 0.68rem; color: var(--faint); font-weight: 600; }
.tenant-switch-empty { padding: 1rem 0.8rem; font-size: 0.82rem; color: var(--faint); text-align: center; }

.icon-btn {
  position: relative;
  border: 1px solid var(--line);
  background: var(--surface-2);
  border-radius: var(--radius-sm);
  width: 38px; height: 38px;
  display: flex; align-items: center; justify-content: center;
  color: var(--muted);
  transition: background 0.15s var(--ease), color 0.15s var(--ease), transform 0.12s var(--ease), box-shadow 0.15s var(--ease);
}
.icon-btn:hover { background: var(--surface); color: var(--accent); box-shadow: var(--shadow-sm); transform: translateY(-1px); }
.icon-btn:active { transform: translateY(0) scale(0.95); }
.icon-btn.ring .ico { animation: ring 0.6s var(--ease); }
@keyframes ring {
  0%, 100% { transform: rotate(0); }
  20% { transform: rotate(-14deg); }
  40% { transform: rotate(11deg); }
  60% { transform: rotate(-7deg); }
  80% { transform: rotate(4deg); }
}
.badge {
  position: absolute; top: -5px; right: -5px;
  background: var(--danger); color: #fff;
  font-size: 0.62rem; font-weight: 700;
  border-radius: 20px; padding: 1px 5px;
  min-width: 16px; text-align: center;
  transition: transform 0.2s var(--ease);
}
.badge.pop { animation: pop 0.35s var(--ease); }
@keyframes pop {
  0% { transform: scale(0.6); }
  60% { transform: scale(1.25); }
  100% { transform: scale(1); }
}

.profile { display: flex; align-items: center; gap: 0.6rem; cursor: pointer; padding: 0.25rem 0.4rem; border-radius: var(--radius-sm); transition: background 0.15s var(--ease); }
.profile:hover { background: var(--surface-2); }
.profile:hover .chev { transform: translateY(1px); }
.avatar {
  width: 34px; height: 34px; border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-soft-strong), var(--accent-soft));
  color: var(--accent-ink);
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; font-size: 0.78rem;
  overflow: hidden; flex-shrink: 0;
}
.avatar img { width: 100%; height: 100%; object-fit: cover; display: block; }

/* ---------- Foto de perfil del empleado (modal) ---------- */

.agent-photo-row { display: flex; align-items: center; gap: 1rem; margin-bottom: 0.3rem; }
.agent-avatar-upload { position: relative; width: 64px; height: 64px; flex-shrink: 0; }
.agent-avatar-preview { width: 64px; height: 64px; font-size: 1.35rem; box-shadow: var(--shadow-sm); }
.agent-photo-info { display: flex; flex-direction: column; align-items: flex-start; }

.modal .avatar-camera-btn {
  position: absolute; bottom: -3px; right: -3px;
  width: 26px; height: 26px; border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-bright), var(--accent-ink));
  color: #fff; border: 2px solid var(--surface);
  display: flex; align-items: center; justify-content: center;
  cursor: pointer;
  transition: transform 0.2s var(--ease), box-shadow 0.2s var(--ease);
  animation: breathe 2.8s ease-in-out infinite;
}
.avatar-camera-btn:hover { transform: scale(1.2) rotate(-10deg); box-shadow: 0 4px 12px -4px color-mix(in srgb, var(--accent) 60%, transparent); }
.avatar-camera-btn:active { transform: scale(0.9) rotate(0deg); }
.avatar-camera-btn .ico { width: 0.85rem; height: 0.85rem; }

/* ---------- Pestanas dentro de modales (Perfil / Credenciales) ---------- */

.tabs { display: flex; gap: 0; border-bottom: 1px solid var(--line); margin: 0.3rem 0 1rem; }
.tab {
  display: flex; align-items: center; gap: 0.4rem;
  border: none; background: none; cursor: pointer;
  padding: 0.6rem 0.1rem; margin-right: 1.3rem;
  font-family: inherit; font-size: 0.84rem; font-weight: 600; color: var(--muted);
  border-bottom: 2px solid transparent;
  transition: color 0.15s var(--ease), border-color 0.15s var(--ease);
}
.tab .ico { transition: transform 0.3s var(--ease); }
.tab:hover { color: var(--ink); }
.tab:hover .ico { transform: scale(1.2) rotate(-8deg); }
.tab.active { color: var(--accent-ink); border-color: var(--accent); }
.tab.active .ico { color: var(--accent); }
.tab.active[data-agent-tab="credentials"] .ico { animation: ring 1.2s var(--ease); }

.tab-panel { display: flex; flex-direction: column; gap: 0.85rem; }
.profile-name { font-size: 0.84rem; font-weight: 600; }
.profile-role { font-size: 0.7rem; color: var(--muted); }
.chev { color: var(--faint); transition: transform 0.15s var(--ease); }

.content { padding: 1.6rem 1.8rem 3rem; }

.page-title {
  font-family: "Segoe UI Light", "Segoe UI", sans-serif;
  font-weight: 300;
  font-size: 1.55rem;
  margin: 0 0 1.1rem;
  color: var(--ink);
}

/* ---------- Hero ---------- */

.hero-row { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; margin-bottom: 1.2rem; }

/* El saludo y los indicadores viven DENTRO de la foto de la ciudad: una sola
   pieza grande en vez de un banner + una fila de tarjetas sueltas debajo. Las
   tarjetas son de cristal para que la imagen se siga viendo a traves de ellas. */
.hero {
  position: relative;
  overflow: hidden;
  border-radius: calc(var(--radius) + 4px);
  padding: 3.2rem 3.2rem 2.4rem;
  min-height: 460px;
  margin-bottom: 1.2rem;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  gap: 3rem;
  color: #fff;
  background:
    linear-gradient(105deg, rgba(16,8,22,0.85) 0%, rgba(16,8,22,0.36) 46%, rgba(16,8,22,0.02) 82%),
    linear-gradient(180deg, rgba(14,6,20,0.3) 0%, transparent 32%, rgba(10,4,16,0.22) 70%, rgba(8,3,14,0.5) 100%),
    url("img/banner-maria.jpg") center 32% / cover no-repeat;
  box-shadow: 0 34px 70px -26px rgba(20,8,26,0.6), inset 0 1px 0 rgba(255,255,255,0.1);
}
.hero-glow { display: none; }
.hero-text { position: relative; z-index: 1; max-width: 520px; }
.hero-text h2 {
  font-family: "Segoe UI Light", "Segoe UI", sans-serif;
  font-weight: 300;
  font-size: 2.4rem;
  letter-spacing: -0.01em;
  margin: 0 0 0.5rem;
  color: #fff;
  text-shadow: 0 2px 18px rgba(0,0,0,0.3);
}

/* Tiles de cristal sobre la foto */
.hero .stats-row { position: relative; z-index: 1; margin-bottom: 0; gap: 1rem; }
.hero .stat-card {
  background: rgba(255,255,255,0.11);
  backdrop-filter: blur(16px) saturate(150%); -webkit-backdrop-filter: blur(16px) saturate(150%);
  border: 1px solid rgba(255,255,255,0.2);
  box-shadow: 0 10px 30px -14px rgba(0,0,0,0.55);
}
.hero .stat-card:hover {
  background: rgba(255,255,255,0.17);
  border-color: rgba(255,255,255,0.34);
  box-shadow: 0 16px 36px -14px rgba(0,0,0,0.6);
}
.hero .stat-value { color: #fff; }
.hero .stat-label { color: rgba(255,255,255,0.82); }
.hero .stat-sub { color: rgba(255,255,255,0.6); }

@media (max-width: 900px) {
  .hero { padding: 2.2rem 1.6rem 1.8rem; min-height: 0; gap: 2rem; }
  .hero-text h2 { font-size: 1.9rem; }
  .hero-row { grid-template-columns: 1fr; }
}
.wave { display: inline-block; font-weight: 400; animation: wave 2.4s ease-in-out infinite; transform-origin: 70% 70%; }
@keyframes wave {
  0%, 100% { transform: rotate(0deg); }
  10% { transform: rotate(14deg); }
  20% { transform: rotate(-8deg); }
  30% { transform: rotate(14deg); }
  40% { transform: rotate(-4deg); }
  50% { transform: rotate(0deg); }
}
.hero-tagline { margin: 0 0 0.5rem; color: #fff; font-weight: 600; font-size: 1rem; }
.hero-status { margin: 0; color: rgba(255,255,255,0.82); font-size: 0.9rem; line-height: 1.5; }

.btn-primary {
  display: inline-flex; align-items: center; gap: 0.45rem;
  background: linear-gradient(135deg, var(--accent-bright), var(--accent-ink));
  color: #fff;
  border: none;
  border-radius: var(--radius-sm);
  padding: 0.62rem 1.1rem;
  font-weight: 600;
  font-size: 0.85rem;
  transition: transform 0.12s var(--ease), box-shadow 0.15s var(--ease);
  box-shadow: 0 6px 16px -8px rgba(234,0,94,0.45);
}
.btn-primary .ico { transition: transform 0.18s var(--ease); }
.btn-primary:hover { transform: translateY(-1px); box-shadow: 0 10px 22px -8px rgba(234,0,94,0.5); }
.btn-primary:hover .ico { transform: translateX(3px); }
.btn-primary:active { transform: translateY(0) scale(0.98); }
.btn-primary.full { width: 100%; margin-top: 0.4rem; justify-content: center; }

.hero-side { display: contents; }
.promo-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 0.9rem 1rem;
  box-shadow: var(--shadow-sm);
  display: flex; gap: 0.7rem; align-items: flex-start;
  flex: 1;
  transition: transform 0.18s var(--ease), box-shadow 0.18s var(--ease), border-color 0.18s var(--ease);
}
.promo-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-lift); border-color: var(--accent-soft-strong); }
.promo-ico {
  width: 34px; height: 34px; border-radius: var(--radius-sm);
  background: var(--accent-soft); color: var(--accent-ink);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
  transition: transform 0.18s var(--ease);
}
.promo-card:hover .promo-ico { transform: rotate(-6deg) scale(1.08); }
.promo-ico.alt { background: var(--good-soft); color: var(--good); }
.promo-title { font-weight: 600; font-size: 0.86rem; }
.promo-sub { font-size: 0.76rem; color: var(--muted); margin: 0.1rem 0 0.4rem; }
.promo-link { display: inline-flex; align-items: center; gap: 0.25rem; background: none; border: none; color: var(--accent-ink); font-size: 0.78rem; font-weight: 600; padding: 0; }
.promo-link .ico { transition: transform 0.15s var(--ease); }
.promo-link:hover .ico { transform: translateX(3px); }

/* ---------- Stats ---------- */

.stats-row { display: grid; grid-template-columns: repeat(4, 1fr); gap: 0.9rem; margin-bottom: 1.2rem; }
.stat-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 1rem 1.1rem;
  box-shadow: var(--shadow-sm);
  transition: transform 0.18s var(--ease), box-shadow 0.18s var(--ease), border-color 0.18s var(--ease);
}
.stat-card:hover { transform: translateY(-3px); box-shadow: var(--shadow-lift); border-color: var(--accent-soft-strong); }
.stat-label { font-size: 0.76rem; color: var(--muted); margin-bottom: 0.3rem; }
.stat-value { font-size: 1.7rem; font-weight: 700; font-variant-numeric: tabular-nums; color: var(--ink); }
.stat-sub { font-size: 0.72rem; color: var(--faint); margin-top: 0.2rem; }

/* ---------- Quick links ---------- */

.quick-links {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 1rem 1.1rem;
  box-shadow: var(--shadow-sm);
  margin-bottom: 1.2rem;
}
.quick-links-head { font-size: 0.82rem; font-weight: 600; margin-bottom: 0.8rem; color: var(--muted); }
.quick-links-row { display: flex; flex-wrap: wrap; gap: 0.7rem; }
.quick-link {
  display: flex; flex-direction: column; align-items: center; gap: 0.4rem;
  background: var(--surface-2);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 0.7rem 1rem;
  font-size: 0.76rem;
  color: var(--ink);
  min-width: 92px;
  transition: transform 0.15s var(--ease), background 0.15s var(--ease), border-color 0.15s var(--ease), box-shadow 0.15s var(--ease);
}
.quick-link .ico { color: var(--accent-ink); transition: transform 0.18s var(--ease); }
.quick-link:hover { background: var(--accent-soft); border-color: var(--accent-soft-strong); transform: translateY(-2px); box-shadow: var(--shadow-sm); }
.quick-link:hover .ico { transform: scale(1.15) rotate(-4deg); }
.quick-link:active { transform: translateY(0) scale(0.97); }

/* ---------- Board ---------- */

.board { display: grid; grid-template-columns: 2fr 1fr; gap: 1rem; align-items: start; }
.board-main, .board-side { display: flex; flex-direction: column; gap: 1rem; }

.panel {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
  animation: rise 0.4s var(--ease);
}
@keyframes rise {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}
.panel-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 0.9rem 1.1rem;
  border-bottom: 1px solid var(--line);
  font-size: 0.86rem; font-weight: 600;
}
/* El icono que abre cada panel (persona, capa, ticket...) responde al pasar
   el mouse por toda la cabecera, no solo sobre el icono. */
.panel-head > span:first-child .ico { transition: transform 0.35s var(--ease), color 0.2s var(--ease); }
.panel-head:hover > span:first-child .ico { transform: scale(1.18) rotate(-10deg); color: var(--accent); }

.view-all, .link-btn {
  display: inline-flex; align-items: center; gap: 0.35rem;
  font-size: 0.76rem; color: var(--accent-ink); font-weight: 600;
  background: none; border: none;
  transition: opacity 0.15s var(--ease);
}
.view-all:hover, .link-btn:hover { opacity: 0.7; }
.link-btn .ico { transition: transform 0.25s var(--ease); }
.link-btn:hover .ico { transform: rotate(180deg) scale(1.15); }
.link-btn:active .ico { transform: rotate(180deg) scale(0.9); }

/* ---------- Buscador + paginacion de listas ---------- */

.panel-toolbar { padding: 0.8rem 1.1rem; border-bottom: 1px solid var(--line); background: var(--surface); }
.table-search {
  display: flex; align-items: center; gap: 0.5rem;
  max-width: 320px;
  background: var(--surface-2); border: 1px solid var(--line); border-radius: var(--radius-sm);
  padding: 0.4rem 0.7rem; color: var(--faint);
  transition: border-color 0.15s var(--ease), box-shadow 0.15s var(--ease);
}
.table-search:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.table-search input { flex: 1; border: none; background: transparent; outline: none; color: var(--ink); font-size: 0.86rem; }

.pagination {
  display: flex; align-items: center; justify-content: space-between; gap: 0.8rem;
  padding: 0.8rem 1.1rem;
  border-top: 1px solid var(--line);
  font-size: 0.78rem; color: var(--muted);
}
.pagination:empty { display: none; }
.pagination .pg-info { white-space: nowrap; }
.pagination .pg-btns { display: flex; gap: 0.35rem; flex-wrap: wrap; }
.pagination button {
  min-width: 30px; height: 30px; padding: 0 0.5rem;
  border: 1px solid var(--line); background: var(--surface-2); border-radius: var(--radius-sm);
  font-size: 0.78rem; font-weight: 600; color: var(--muted);
  transition: background 0.15s var(--ease), color 0.15s var(--ease), border-color 0.15s var(--ease);
}
.pagination button:hover:not(:disabled) { background: var(--accent-soft); color: var(--accent-ink); border-color: var(--accent-soft-strong); }
.pagination button.active { background: var(--accent); color: #fff; border-color: var(--accent); }
.pagination button:disabled { opacity: 0.4; cursor: default; }

/* ---------- Estado del ticket (menu propio, no <select> nativo) ---------- */

.status-trigger {
  display: inline-flex; align-items: center; gap: 0.35rem;
  border: 1px solid transparent; border-radius: 20px;
  padding: 0.22rem 0.7rem;
  font-size: 0.72rem; font-weight: 700; font-family: inherit;
  background: var(--surface-2); color: var(--ink);
  cursor: pointer;
  transition: background 0.15s var(--ease), box-shadow 0.15s var(--ease), transform 0.12s var(--ease);
}
.status-trigger .ico { color: currentColor; opacity: 0.7; transition: transform 0.18s var(--ease); }
.status-trigger:hover { box-shadow: var(--shadow-sm); transform: translateY(-1px); }
.status-trigger:active { transform: translateY(0) scale(0.97); }
.status-trigger[aria-expanded="true"] .ico,
.status-trigger.menu-open .ico { transform: rotate(180deg); }

.status-trigger.open { background: var(--accent-soft); color: var(--accent-ink); }
.status-trigger.pending { background: var(--warn-soft); color: var(--warn); }
.status-trigger.resolved, .status-trigger.closed { background: var(--good-soft); color: var(--good); }

.status-menu {
  position: absolute; z-index: 55;
  display: none;
  min-width: 168px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: 0 12px 32px -12px rgba(20,20,30,0.28);
  padding: 0.4rem;
  flex-direction: column;
  gap: 0.1rem;
}
.status-menu.open { display: flex; animation: status-menu-in 0.14s var(--ease); }
@keyframes status-menu-in {
  from { opacity: 0; transform: translateY(-4px) scale(0.98); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

.status-menu-item {
  display: flex; align-items: center; gap: 0.55rem;
  width: 100%; border: none; background: none; border-radius: var(--radius-sm);
  padding: 0.5rem 0.6rem;
  font-family: inherit; font-size: 0.82rem; font-weight: 600; color: var(--ink);
  text-align: left; cursor: pointer;
  transition: background 0.12s var(--ease);
}
.status-menu-item:hover { background: var(--surface-2); }
.status-menu-item .status-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; background: var(--faint); }
.status-menu-item.open .status-dot { background: var(--accent); }
.status-menu-item.pending .status-dot { background: var(--warn); }
.status-menu-item.resolved .status-dot, .status-menu-item.closed .status-dot { background: var(--good); }
.status-menu-item .status-check { margin-left: auto; color: var(--accent); }

/* ---------- Menu desplegable del perfil (topbar) ---------- */

.profile.open .chev { transform: rotate(180deg); }

.profile-menu {
  position: absolute; z-index: 55;
  display: none;
  min-width: 190px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: 0 12px 32px -12px rgba(20,20,30,0.28);
  padding: 0.4rem;
  flex-direction: column;
  gap: 0.1rem;
}
.profile-menu.open { display: flex; animation: status-menu-in 0.14s var(--ease); }
.profile-menu-item {
  display: flex; align-items: center; gap: 0.55rem;
  width: 100%; border: none; background: none; border-radius: var(--radius-sm);
  padding: 0.55rem 0.65rem;
  font-family: inherit; font-size: 0.85rem; font-weight: 600; color: var(--ink);
  text-align: left; cursor: pointer;
  transition: background 0.12s var(--ease), color 0.12s var(--ease), transform 0.15s var(--ease);
}
.profile-menu-item:hover { background: var(--surface-2); }
.profile-menu-item:hover .ico { transform: scale(1.15) rotate(-6deg); }
.profile-menu-item .ico { transition: transform 0.18s var(--ease); }
.profile-menu-item.danger { color: var(--danger); }
.profile-menu-item.danger:hover { background: var(--danger-soft); }

/* ---------- Tarjetas (Base de Conocimiento / Macros) ---------- */

.card-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 0.9rem; padding: 1.1rem;
}
.card-grid .empty-row { grid-column: 1 / -1; }
.card-item {
  position: relative;
  overflow: hidden;
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius);
  box-shadow: var(--shadow-sm);
  padding: 1.1rem 1.15rem 0.9rem; display: flex; flex-direction: column; gap: 0.5rem;
  transition: box-shadow 0.2s var(--ease), border-color 0.2s var(--ease), transform 0.2s var(--ease);
}
.card-item::before {
  content: ""; position: absolute; top: 0; left: 0; right: 0; height: 3px;
  background: var(--layer-color, var(--accent));
  opacity: 0.85;
}
.card-item:hover {
  box-shadow: 0 16px 32px -18px color-mix(in srgb, var(--layer-color, var(--accent)) 55%, transparent), var(--shadow-lift);
  border-color: color-mix(in srgb, var(--layer-color, var(--accent-soft-strong)) 45%, var(--line));
  transform: translateY(-3px);
}

.card-item-icon {
  width: 42px; height: 42px; border-radius: 12px;
  background: color-mix(in srgb, var(--layer-color, var(--accent)) 15%, var(--surface));
  color: var(--layer-color, var(--accent-ink));
  display: flex; align-items: center; justify-content: center;
  margin-bottom: 0.15rem;
  transition: transform 0.3s var(--ease), background 0.2s var(--ease), color 0.2s var(--ease), box-shadow 0.2s var(--ease);
}
.card-item-icon .ico { width: 1.2rem; height: 1.2rem; }
.card-item:hover .card-item-icon {
  transform: scale(1.15) rotate(-8deg);
  background: var(--layer-color, var(--accent)); color: #fff;
  box-shadow: 0 8px 16px -6px color-mix(in srgb, var(--layer-color, var(--accent)) 70%, transparent);
}
.card-item:active .card-item-icon { transform: scale(0.95) rotate(0deg); }

.card-item-count {
  display: inline-flex; align-items: center; gap: 0.35rem; width: fit-content;
  padding: 0.22rem 0.6rem 0.22rem 0.4rem; border-radius: 20px;
  font-size: 0.74rem; font-weight: 700;
  background: color-mix(in srgb, var(--layer-color, var(--accent)) 13%, var(--surface));
  color: color-mix(in srgb, var(--layer-color, var(--accent-ink)) 80%, black);
}
.card-item-count .ico { width: 0.8rem; height: 0.8rem; }

/* ---------- Color de capa (modal + pastilla en tablas) ---------- */

.layer-color-row { display: flex; align-items: center; gap: 0.6rem; }
.layer-color-preview {
  width: 30px; height: 30px; border-radius: 50%; flex-shrink: 0;
  background: var(--layer-color, var(--accent));
  border: 2px solid var(--surface); box-shadow: 0 0 0 1px var(--line);
  transition: transform 0.2s var(--ease), background 0.25s var(--ease);
}
#tdLayerColor { width: 44px; height: 34px; padding: 2px; border: 1px solid var(--line); border-radius: var(--radius-sm); background: var(--surface); cursor: pointer; }
#layerRandomColorBtn .ico { transition: transform 0.4s var(--ease); }
#layerRandomColorBtn:hover .ico { transform: rotate(180deg); }
#layerRandomColorBtn:active .ico { transform: rotate(320deg) scale(0.9); }
#layerRandomColorBtn.spin .ico { animation: shuffle-spin 0.5s var(--ease); }
@keyframes shuffle-spin { from { transform: rotate(0); } to { transform: rotate(360deg); } }

.tag-layer {
  display: inline-flex; align-items: center; gap: 0.4rem;
  padding: 0.2rem 0.6rem 0.2rem 0.35rem; border-radius: 20px;
  font-size: 0.76rem; font-weight: 600;
  background: color-mix(in srgb, var(--layer-color, var(--muted)) 14%, var(--surface));
  color: color-mix(in srgb, var(--layer-color, var(--muted)) 75%, black);
  transition: transform 0.15s var(--ease);
}
tr:hover .tag-layer { transform: scale(1.03); }
.tag-layer .tag-layer-dot {
  width: 18px; height: 18px; border-radius: 50%; flex-shrink: 0;
  background: var(--layer-color, var(--muted)); color: #fff;
  display: flex; align-items: center; justify-content: center;
}
.tag-layer .tag-layer-dot .ico { width: 0.7rem; height: 0.7rem; }

.card-item-title { font-weight: 700; font-size: 0.88rem; }
.card-item-body { font-size: 0.82rem; color: var(--muted); line-height: 1.5; flex: 1; }
.card-item-foot { display: flex; justify-content: flex-end; }

.table-wrap { overflow-x: auto; }
.tickets-table { width: 100%; border-collapse: collapse; min-width: 520px; }
.tickets-table th {
  text-align: left; font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.04em;
  color: var(--faint); padding: 0.6rem 1.1rem; background: var(--surface-2);
  border-bottom: 1px solid var(--line); white-space: nowrap;
}
.tickets-table td { padding: 0.7rem 1.1rem; border-bottom: 1px solid var(--line); font-size: 0.84rem; vertical-align: middle; }
.tickets-table tr td { transition: background 0.12s var(--ease); }
.tickets-table tr:last-child td { border-bottom: none; }
.tickets-table tr:hover td { background: var(--surface-2); }
.empty-row { padding: 1.4rem 1.1rem; color: var(--faint); font-size: 0.84rem; text-align: center; }

.skeleton-row td { padding: 0.55rem 1.1rem; }
.skeleton {
  height: 1.1rem; border-radius: 5px;
  background: linear-gradient(90deg, var(--surface-2) 25%, var(--surface-3) 37%, var(--surface-2) 63%);
  background-size: 400% 100%;
  animation: shimmer 1.4s ease-in-out infinite;
}
@keyframes shimmer {
  0% { background-position: 100% 50%; }
  100% { background-position: 0 50%; }
}

.pill { display: inline-block; padding: 0.18rem 0.6rem; border-radius: 20px; font-size: 0.72rem; font-weight: 600; transition: transform 0.15s var(--ease); }
.pill.low { background: var(--surface-2); color: var(--muted); }
.pill.normal { background: var(--accent-soft); color: var(--accent-ink); }
.pill.high { background: var(--warn-soft); color: var(--warn); }
.pill.urgent { background: var(--danger-soft); color: var(--danger); }
.pill.open { background: var(--accent-soft); color: var(--accent-ink); }
.pill.pending { background: var(--warn-soft); color: var(--warn); }
.pill.resolved, .pill.closed { background: var(--good-soft); color: var(--good); }
.pill.active { background: var(--good-soft); color: var(--good); }
.pill.offboarded { background: var(--danger-soft); color: var(--danger); }
tr:hover .pill { transform: scale(1.04); }

.row-actions { display: flex; gap: 0.4rem; white-space: nowrap; }

.row-btn {
  display: inline-flex; align-items: center; gap: 0.3rem;
  border: 1px solid var(--line); background: var(--surface-2);
  border-radius: var(--radius-sm); padding: 0.3rem 0.6rem; font-size: 0.72rem; font-weight: 600; color: var(--ink);
  transition: background 0.15s var(--ease), color 0.15s var(--ease), border-color 0.15s var(--ease), transform 0.12s var(--ease);
}
.row-btn:hover { background: var(--accent-soft); border-color: var(--accent-soft-strong); color: var(--accent-ink); transform: translateY(-1px); }
.row-btn:active { transform: translateY(0) scale(0.96); }
.row-btn.danger:hover { background: var(--danger-soft); color: var(--danger); border-color: #F3C6C1; }
.row-btn .ico { transition: transform 0.2s var(--ease); }
.row-btn:hover .ico { transform: scale(1.2) rotate(-8deg); }
.row-btn.danger:hover .ico { transform: scale(1.2) rotate(8deg); }
.row-btn:active .ico { transform: scale(0.95); }

.risk-list { display: flex; flex-direction: column; }
.risk-item {
  display: flex; align-items: center; gap: 0.7rem;
  padding: 0.75rem 1.1rem;
  border-bottom: 1px solid var(--line);
  transition: background 0.15s var(--ease);
}
.risk-item:hover { background: var(--surface-2); }
.risk-item:last-child { border-bottom: none; }
.risk-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--danger-soft); color: var(--danger);
  display: flex; align-items: center; justify-content: center;
  font-size: 0.7rem; font-weight: 700; flex-shrink: 0;
}
.risk-body { flex: 1; min-width: 0; }
.risk-title { font-size: 0.82rem; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.risk-sub { font-size: 0.74rem; color: var(--muted); }

.activity-list { display: flex; flex-direction: column; }
.activity-item {
  display: flex; align-items: flex-start; gap: 0.7rem;
  padding: 0.7rem 1.1rem;
  border-bottom: 1px solid var(--line);
  font-size: 0.82rem;
  transition: background 0.15s var(--ease);
}
.activity-item:hover { background: var(--surface-2); }
.activity-item:last-child { border-bottom: none; }
.activity-ico { color: var(--accent); flex-shrink: 0; margin-top: 0.1rem; }
.activity-text { flex: 1; }
.activity-time { display: block; font-size: 0.7rem; color: var(--faint); margin-top: 0.1rem; }

/* ---------- Modal ---------- */

html.scroll-locked, body.scroll-locked { overflow: hidden; height: 100%; }

.modal-backdrop {
  display: none;
  position: fixed; inset: 0;
  background: rgba(18,22,32,0.5);
  backdrop-filter: blur(4px);
  align-items: center; justify-content: center;
  z-index: 50;
  animation: fade-in 0.18s var(--ease);
  padding: 2rem 1rem;
  overflow-y: auto;
}
@keyframes fade-in { from { opacity: 0; } to { opacity: 1; } }
.modal-backdrop.open { display: flex; }

.modal {
  position: relative;
  overflow: hidden;
  background: var(--surface);
  border-radius: 20px;
  border: 1px solid var(--line);
  width: min(540px, 94vw);
  max-height: calc(100vh - 4rem);
  display: flex;
  flex-direction: column;
  box-shadow: 0 32px 80px -24px rgba(15,20,35,0.45), 0 2px 6px rgba(15,20,35,0.08);
  animation: modal-in 0.26s var(--ease);
  margin: auto;
}
.modal.modal-wide { width: min(760px, 96vw); }
@keyframes modal-in {
  from { opacity: 0; transform: translateY(16px) scale(0.96); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

/* Resplandor decorativo de marca, igual tratamiento que el login */
.modal::before {
  content: "";
  position: absolute; z-index: 0;
  width: 340px; height: 340px;
  top: -160px; right: -140px;
  border-radius: 50%;
  background: radial-gradient(circle, color-mix(in srgb, var(--accent) 18%, transparent), transparent 70%);
  animation: pulse-glow 6s ease-in-out infinite;
  pointer-events: none;
}

.modal-head {
  position: relative; z-index: 1;
  display: flex; align-items: center; justify-content: space-between;
  font-weight: 700; font-size: 1.05rem;
  padding: 1.4rem 1.6rem;
  border-bottom: 1px solid var(--line);
  flex-shrink: 0;
}
.modal-close {
  display: flex; align-items: center; justify-content: center;
  border: none; background: var(--surface-2); border-radius: 10px;
  width: 34px; height: 34px; color: var(--muted);
  transition: background 0.18s var(--ease), color 0.18s var(--ease), transform 0.25s var(--ease);
}
.modal-close:hover { background: var(--danger-soft); color: var(--danger); transform: rotate(90deg) scale(1.08); }
.modal-close:active { transform: rotate(90deg) scale(0.94); }

.modal > form,
.modal > #ticketDetailView,
.modal > #ticketEditForm,
.modal > #clientReportBody,
.modal > #portalAccountsBlock {
  position: relative; z-index: 1;
  padding: 1.5rem 1.6rem 1.7rem;
  overflow-y: auto;
}
.modal form { display: flex; flex-direction: column; gap: 1rem; }
.modal label { display: flex; flex-direction: column; gap: 0.35rem; font-size: 0.8rem; font-weight: 600; color: var(--muted); }
.modal input, .modal select, .modal textarea {
  border: 1px solid var(--line); border-radius: 10px; padding: 0.65rem 0.8rem; color: var(--ink); background: var(--surface-2);
  font-weight: 400; font-size: 0.94rem;
  transition: border-color 0.15s var(--ease), box-shadow 0.15s var(--ease), background 0.15s var(--ease);
}
.modal input:focus, .modal select:focus, .modal textarea:focus {
  outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); background: var(--surface);
}
.modal textarea { resize: vertical; }
.hint { font-size: 0.74rem; color: var(--faint); margin: -0.3rem 0 0; }

.modal > #portalAccountsBlock {
  padding-top: 0.2rem;
  border-top: 1px solid var(--line);
}
.portal-accounts-head {
  display: flex; align-items: center; gap: 0.5rem;
  font-weight: 700; font-size: 0.95rem; color: var(--ink);
  margin: 1rem 0 0.5rem;
}
.portal-account-form {
  display: grid; grid-template-columns: 1fr 1fr 1fr auto;
  gap: 0.6rem; margin-top: 0.9rem;
}
.portal-account-form input {
  border: 1px solid var(--line); border-radius: 10px; padding: 0.55rem 0.7rem;
  font-size: 0.85rem; background: var(--surface-2); color: var(--ink);
}
.portal-account-form input:focus {
  outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); background: var(--surface);
}
@media (max-width: 640px) {
  .portal-account-form { grid-template-columns: 1fr; }
}

.support-item-form {
  display: grid; grid-template-columns: 1.1fr 1.4fr 0.9fr 0.9fr auto;
  gap: 0.6rem; margin-top: 0.9rem; align-items: center;
}
.support-item-form input, .support-item-form select {
  border: 1px solid var(--line); border-radius: 10px; padding: 0.55rem 0.7rem;
  font-size: 0.85rem; background: var(--surface-2); color: var(--ink); font-family: inherit;
}
.support-item-form input:focus, .support-item-form select:focus {
  outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); background: var(--surface);
}
@media (max-width: 760px) {
  .support-item-form { grid-template-columns: 1fr; }
}

.item-type-pill {
  display: inline-flex; align-items: center; gap: 0.3rem;
  padding: 0.18rem 0.55rem; border-radius: 20px; font-size: 0.72rem; font-weight: 700;
}
.item-type-pill.voucher { background: var(--accent-soft); color: var(--accent-ink); }
.item-type-pill.product { background: var(--good-soft); color: var(--good); }

.modal-actions {
  display: flex; justify-content: flex-end; gap: 0.7rem;
  padding-top: 1.1rem; margin-top: 0.3rem;
  border-top: 1px solid var(--line);
}
.modal-actions .row-btn.danger { margin-right: auto; }

/* ---------- Detalle (ticket / entidad) dentro de modal ---------- */

.detail-grid {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 1rem 1.4rem; margin-bottom: 1.2rem;
}
.detail-label {
  display: block; font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em;
  color: var(--faint); margin-bottom: 0.3rem;
}
.detail-value { font-size: 0.92rem; font-weight: 600; color: var(--ink); }
.detail-body {
  background: var(--surface-2); border: 1px solid var(--line); border-radius: 12px;
  padding: 1rem 1.1rem; font-size: 0.9rem; line-height: 1.6; color: var(--ink);
  white-space: pre-wrap; margin: 0 0 1.3rem;
}

/* ---------- Reporte de cliente (letterhead imprimible) ---------- */

.modal.modal-report { width: min(860px, 96vw); }

.report-doc { --report-rule: color-mix(in srgb, var(--accent) 22%, var(--line)); }

.report-letterhead {
  display: flex; align-items: center; gap: 1rem;
  padding-bottom: 1.1rem; margin-bottom: 1.3rem;
  border-bottom: 2px solid var(--report-rule);
}
.report-brand { display: flex; align-items: center; gap: 0.65rem; }
.report-brand-name { font-weight: 700; font-size: 1.05rem; color: var(--ink); line-height: 1.15; }
.report-brand-sub { font-size: 0.72rem; color: var(--faint); }
.report-divider { width: 1px; align-self: stretch; background: var(--line); margin: 0 0.3rem; }
.report-issuer { margin-left: auto; text-align: right; }
.report-issuer-name { font-weight: 700; font-size: 0.98rem; color: var(--ink); letter-spacing: 0.01em; }

.report-title-row {
  display: flex; align-items: flex-start; justify-content: space-between;
  gap: 1rem; margin-bottom: 1.3rem;
}
.report-title { font-size: 1.2rem; font-weight: 700; color: var(--ink); margin: 0 0 0.2rem; }
.report-subtitle { font-size: 0.82rem; color: var(--muted); margin: 0; }

.report-meta {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 1rem; margin-bottom: 1.3rem;
  padding: 0.9rem 1rem; border-radius: 12px;
  background: var(--surface-2); border: 1px solid var(--line);
}

.report-kpis {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr));
  gap: 0.8rem; margin-bottom: 1.4rem;
}
.report-kpi {
  display: flex; flex-direction: column; gap: 0.25rem;
  padding: 0.85rem 0.95rem; border-radius: 12px;
  background: var(--accent-soft); border: 1px solid var(--accent-soft-strong);
}
.report-kpi-value { font-size: 1.35rem; font-weight: 700; color: var(--accent-ink); font-variant-numeric: tabular-nums; }
.report-kpi-label { font-size: 0.7rem; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: 0.04em; }

.report-footer {
  margin: 1.4rem 0 0; padding-top: 1rem; border-top: 1px solid var(--line);
  font-size: 0.74rem; color: var(--faint); line-height: 1.5;
}

@media print {
  body * { visibility: hidden; }
  .modal.modal-report, .modal.modal-report * { visibility: visible; }
  .modal.modal-report .no-print { display: none !important; }
  .modal-backdrop {
    position: static; background: none; backdrop-filter: none; padding: 0; display: block !important;
  }
  .modal.modal-report {
    position: absolute; inset: 0; width: 100%; max-height: none; box-shadow: none; border: none; margin: 0;
  }
  .modal.modal-report::before { display: none; }
}

.attachment-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(96px, 1fr));
  gap: 0.7rem; margin-bottom: 1rem;
}
.attachment-thumb {
  position: relative; aspect-ratio: 1; border-radius: 10px; overflow: hidden;
  border: 1px solid var(--line); background: var(--surface-2);
  cursor: zoom-in;
  transition: transform 0.18s var(--ease), box-shadow 0.18s var(--ease);
}
.attachment-thumb:hover { transform: translateY(-2px) scale(1.02); box-shadow: var(--shadow-lift); }
.attachment-thumb img { width: 100%; height: 100%; object-fit: cover; display: block; }
.attachment-thumb .attach-delete {
  position: absolute; top: 4px; right: 4px;
  width: 24px; height: 24px; border-radius: 50%; border: none;
  background: rgba(20,20,30,0.55); color: #fff;
  display: flex; align-items: center; justify-content: center;
  opacity: 0; transform: scale(0.8);
  transition: opacity 0.15s var(--ease), transform 0.15s var(--ease), background 0.15s var(--ease);
}
.attachment-thumb:hover .attach-delete { opacity: 1; transform: scale(1); }
.attachment-thumb .attach-delete:hover { background: var(--danger); }

.attach-btn {
  display: inline-flex; align-items: center; gap: 0.5rem;
  border: 1.5px dashed var(--line-strong); border-radius: 10px;
  padding: 0.6rem 1rem; font-size: 0.82rem; font-weight: 600; color: var(--muted);
  cursor: pointer; margin-bottom: 1.2rem;
  transition: border-color 0.18s var(--ease), color 0.18s var(--ease), background 0.18s var(--ease);
}
.attach-btn:hover { border-color: var(--accent); color: var(--accent-ink); background: var(--accent-soft); }
.attach-btn:hover .ico { animation: sparkle-pulse 1.6s ease-in-out infinite; }

.modal [data-action] .ico,
.modal button .ico { transition: transform 0.18s var(--ease); }
.modal button:hover .ico { transform: scale(1.12); }
.modal button.danger:hover .ico,
.modal .row-btn.danger:hover .ico { transform: scale(1.12) rotate(-6deg); }

/* ---------- Toast ---------- */

.toast {
  position: fixed; bottom: 1.4rem; left: 50%; transform: translateX(-50%) translateY(20px);
  background: var(--ink); color: #fff; padding: 0.65rem 1.2rem; border-radius: var(--radius-sm);
  font-size: 0.82rem; opacity: 0; pointer-events: none; transition: all 0.25s var(--ease);
  z-index: 60;
  box-shadow: 0 10px 30px -10px rgba(0,0,0,0.4);
}
.toast.show { opacity: 1; transform: translateX(-50%) translateY(0); }

/* ---------- Reduced motion ---------- */

@media (prefers-reduced-motion: reduce) {
  .orb, .wave, .ai-dot, .edition-badge .ico, .ai-promo-btn .ico,
  .panel, .modal, .modal-backdrop, .hero-glow, .skeleton, .badge.pop, .icon-btn.ring .ico,
  .avatar-camera-btn, .tab.active[data-agent-tab="credentials"] .ico, #layerRandomColorBtn.spin .ico {
    animation: none !important;
  }
  .stat-card:hover, .promo-card:hover, .quick-link:hover, .btn-primary:hover, .icon-btn:hover {
    transform: none !important;
  }
  * { transition-duration: 0.01ms !important; }
}

@media (max-width: 980px) {
  .sidebar { display: none; }
  .main { margin-left: 0; }
  .hero-row, .board { grid-template-columns: 1fr; }
  .stats-row { grid-template-columns: repeat(2, 1fr); }
}

/* ---------- Login ---------- */

.login-screen {
  position: fixed; inset: 0; z-index: 40;
  display: flex; align-items: center; justify-content: center;
  overflow: hidden;
  background:
    radial-gradient(circle at 18% 20%, color-mix(in srgb, var(--accent) 16%, transparent), transparent 42%),
    radial-gradient(circle at 84% 78%, color-mix(in srgb, var(--accent) 12%, transparent), transparent 46%),
    linear-gradient(160deg, #FBFCFE 0%, var(--bg) 45%, #F1EEF4 100%);
}
.login-screen::before {
  /* textura fina de puntos, marca de agua discreta tipo panel enterprise */
  content: "";
  position: absolute; inset: 0;
  background-image: radial-gradient(color-mix(in srgb, var(--ink) 10%, transparent) 1px, transparent 1px);
  background-size: 26px 26px;
  -webkit-mask-image: radial-gradient(circle at 50% 45%, black 0%, transparent 68%);
  mask-image: radial-gradient(circle at 50% 45%, black 0%, transparent 68%);
  opacity: 0.55;
}
.login-screen::after {
  /* vineta suave que enmarca la tarjeta */
  content: "";
  position: absolute; inset: 0;
  background: radial-gradient(ellipse at 50% 45%, transparent 45%, color-mix(in srgb, var(--ink) 5%, transparent) 100%);
}
.login-glow {
  position: absolute;
  width: 620px; height: 620px;
  border-radius: 50%;
  background: radial-gradient(circle, color-mix(in srgb, var(--accent) 22%, transparent), transparent 70%);
  filter: blur(10px);
  top: 50%; left: 50%;
  transform: translate(-50%, -50%);
  animation: login-breathe 8s ease-in-out infinite;
}
@keyframes login-breathe {
  0%, 100% { opacity: 0.55; transform: translate(-50%, -50%) scale(1); }
  50% { opacity: 0.85; transform: translate(-50%, -50%) scale(1.06); }
}
@media (prefers-reduced-motion: reduce) {
  .login-glow { animation: none; }
}
.login-card {
  position: relative; z-index: 1;
  width: min(360px, 92vw);
  background: color-mix(in srgb, var(--surface) 92%, transparent);
  backdrop-filter: blur(18px) saturate(1.3);
  -webkit-backdrop-filter: blur(18px) saturate(1.3);
  border: 1px solid color-mix(in srgb, var(--line-strong) 70%, transparent);
  border-radius: 18px;
  padding: 2.1rem 1.9rem;
  box-shadow: 0 2px 6px rgba(20,20,30,0.05), 0 24px 60px -20px rgba(20,20,30,0.22);
  animation: modal-in 0.3s var(--ease);
}
.login-title {
  font-family: "Segoe UI Light", "Segoe UI", sans-serif;
  font-weight: 300; font-size: 1.3rem; margin: 0 0 1.2rem;
}
.login-card form { display: flex; flex-direction: column; gap: 0.9rem; }
.login-card label { display: flex; flex-direction: column; gap: 0.3rem; font-size: 0.8rem; font-weight: 600; color: var(--muted); }
.login-card input {
  border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 0.6rem 0.75rem;
  background: var(--surface-2); color: var(--ink); font-weight: 400;
  transition: border-color 0.15s var(--ease), box-shadow 0.15s var(--ease), background 0.15s var(--ease);
}
.login-card input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); background: var(--surface); }
.login-error { color: var(--danger); font-size: 0.8rem; margin: -0.3rem 0 0; }

/* ---------- Inline forms (KB / Macros) ---------- */

.inline-form { display: flex; flex-direction: column; gap: 0.6rem; padding: 1rem 1.1rem; border-bottom: 1px solid var(--line); background: var(--surface-2); }
.inline-form input, .inline-form textarea {
  border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 0.55rem 0.7rem; background: var(--surface); color: var(--ink); resize: vertical;
}
.inline-form input:focus, .inline-form textarea:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.inline-form .btn-primary { align-self: flex-start; }

.inline-form-row { display: flex; align-items: flex-end; gap: 1rem; flex-wrap: wrap; }
.color-label { display: flex; flex-direction: column; gap: 0.3rem; font-size: 0.78rem; font-weight: 600; color: var(--muted); }
.color-label input[type="color"] { width: 52px; height: 34px; padding: 2px; border: 1px solid var(--line); border-radius: var(--radius-sm); background: var(--surface); }
.color-label input[type="number"] { width: 90px; border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 0.45rem 0.6rem; background: var(--surface-2); color: var(--ink); }

.kb-list { display: flex; flex-direction: column; }
.kb-item { display: flex; justify-content: space-between; gap: 1rem; padding: 0.85rem 1.1rem; border-bottom: 1px solid var(--line); }
.kb-item:last-child { border-bottom: none; }
.kb-item-title { font-weight: 600; font-size: 0.86rem; margin-bottom: 0.2rem; }
.kb-item-body { font-size: 0.8rem; color: var(--muted); max-width: 56ch; }

/* ---------- Settings ---------- */

.settings-body { padding: 1.1rem; display: flex; flex-direction: column; gap: 1.4rem; }
.settings-block h4 { margin: 0 0 0.4rem; font-size: 0.9rem; }
.settings-hint { font-size: 0.82rem; color: var(--muted); margin: 0 0 0.7rem; }

/* ---------- AI modal ---------- */

.ai-result {
  background: var(--surface-2);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  padding: 0.9rem 1rem;
  font-size: 0.86rem;
  white-space: pre-wrap;
  line-height: 1.55;
  max-height: 320px;
  overflow-y: auto;
}

/* ---------- Notificaciones: panel deslizante desde la derecha ---------- */

.live-dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--faint);
  display: inline-block;
  transition: background 0.2s var(--ease);
}
.live-dot.on { background: var(--good); animation: breathe 2.4s ease-in-out infinite; }

.notif-backdrop {
  position: fixed; inset: 0; z-index: 45;
  background: rgba(20,26,38,0.35);
  opacity: 0; pointer-events: none;
  transition: opacity 0.22s var(--ease);
}
.notif-backdrop.open { opacity: 1; pointer-events: auto; }

.notif-drawer {
  position: fixed; top: 0; right: 0; bottom: 0; z-index: 46;
  width: min(380px, 92vw);
  background: var(--surface);
  border-left: 1px solid var(--line);
  box-shadow: -16px 0 40px -16px rgba(20,20,30,0.25);
  display: flex; flex-direction: column;
  transform: translateX(100%);
  transition: transform 0.28s var(--ease);
}
.notif-drawer.open { transform: translateX(0); }

.notif-drawer-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 1.1rem 1.2rem;
  border-bottom: 1px solid var(--line);
  font-weight: 700; font-size: 0.95rem;
}
.notif-drawer-head > span { display: flex; align-items: center; gap: 0.5rem; }

.notif-list { flex: 1; overflow-y: auto; display: flex; flex-direction: column; }
.notif-item {
  display: flex; gap: 0.7rem; align-items: flex-start;
  padding: 0.75rem 1.1rem; border-bottom: 1px solid var(--line);
  animation: rise 0.3s var(--ease);
}
.notif-item:last-child { border-bottom: none; }
.notif-item.notif-clickable { cursor: pointer; transition: background 0.15s var(--ease); }
.notif-item.notif-clickable:hover { background: var(--accent-soft); }
.notif-item .notif-ico {
  width: 30px; height: 30px; border-radius: 50%; flex-shrink: 0;
  background: var(--accent-soft); color: var(--accent-ink);
  display: flex; align-items: center; justify-content: center;
}
.notif-text { flex: 1; font-size: 0.83rem; }
.notif-time { display: block; font-size: 0.7rem; color: var(--faint); margin-top: 0.15rem; }
.notif-actions { display: flex; gap: 0.5rem; margin-top: 0.5rem; }

/* ---------- Chat en vivo E2E (panel deslizante, accesible desde cualquier modulo) ---------- */

.chat-drawer { display: flex; flex-direction: column; }
.chat-drawer-sub { padding: 0 1.2rem 0.8rem; border-bottom: 1px solid var(--line); }

.e2e-badge {
  font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em;
  padding: 0.2rem 0.55rem; border-radius: 20px;
  background: var(--surface-2); color: var(--muted); border: 1px solid var(--line);
}
.e2e-badge.ready { background: var(--good-soft); color: var(--good); border-color: transparent; }
.e2e-badge.waiting { background: var(--warn-soft); color: var(--warn); border-color: transparent; }

.chat-log {
  flex: 1; overflow-y: auto;
  padding: 0.9rem 1.1rem;
  display: flex; flex-direction: column; gap: 0.5rem;
  background: var(--surface-2);
}
.chat-bubble {
  max-width: 82%;
  padding: 0.5rem 0.75rem;
  border-radius: 12px;
  font-size: 0.84rem;
  line-height: 1.4;
  animation: rise 0.2s var(--ease);
}
.chat-bubble.mine {
  align-self: flex-end;
  background: linear-gradient(135deg, var(--accent-bright), var(--accent-ink));
  color: #fff;
  border-bottom-right-radius: 3px;
}
.chat-bubble.theirs {
  align-self: flex-start;
  background: var(--surface);
  border: 1px solid var(--line);
  border-bottom-left-radius: 3px;
}
.chat-bubble.system {
  align-self: center;
  background: transparent;
  color: var(--faint);
  font-size: 0.74rem;
  padding: 0.2rem 0;
}

.chat-form { display: flex; gap: 0.6rem; padding: 0.8rem 1.1rem; border-top: 1px solid var(--line); }
.chat-form input {
  flex: 1; border: 1px solid var(--line); border-radius: var(--radius-sm);
  padding: 0.5rem 0.7rem; background: var(--surface-2); color: var(--ink);
}
.chat-form input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.chat-form input:disabled { opacity: 0.6; }